Privacy Policy
Effective Date: August 01, 2026
Welcome to KRB Rentals ("KRB Rentals", "we", "our", or "us"). Your privacy is important to us, and we are committed to protecting the personal information you share while using our website and rental services.
This Privacy Policy explains how KRB Rentals collects, uses, stores, shares, and protects your personal information when you visit our website, contact us, book a rental vehicle, or use any of our services.
By accessing or using our website, booking our rental services, or communicating with us through phone, WhatsApp, email, or any other platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please discontinue the use of our website and services.
Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- Our official website
- Online booking enquiries
- WhatsApp communications
- Telephone enquiries
- Email communications
- Google Forms (if applicable)
- Customer verification process (KYC)
- Vehicle rental process
- Customer support services
- Marketing communications
- Promotional campaigns
- Future mobile applications or digital platforms operated by KRB Rentals
This Privacy Policy does not apply to third-party websites or services that may be linked from our website.
Information We Collect
To provide safe, secure, and reliable rental services, we may collect various categories of information.
Personal Information
When you contact us or book a rental vehicle, we may collect information such as:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth
- Government-issued Identification
- Driving Licence Details
- Aadhaar Information (where required for verification)
- Passport-size Photograph
- Emergency Contact Information
- Rental History
- Vehicle Preference
This information is collected only when voluntarily provided by you or when required for verification under our rental policies.
Identity Verification (KYC)
For security purposes and to comply with our internal rental verification procedures, customers may be required to submit identity documents before renting a vehicle.
Depending on the rental plan, verification may include:
- Aadhaar Card
- Valid Driving Licence
- Address Proof
- Passport-size Photograph
Additional documents may be requested where reasonably necessary to verify identity or prevent fraud.
Submission of KYC documents does not automatically guarantee vehicle approval. KRB Rentals reserves the right to approve or reject any rental request after verification.
Rental Information
When you rent a vehicle from KRB Rentals, we may collect rental-related information including:
- Rental Start Date
- Rental End Date
- Vehicle Details
- Vehicle Registration Number
- Booking Reference
- Security Deposit Details
- Rental Plan
- Payment Status
- Pickup Details
- Return Details
- Customer Communication Records
This information helps us manage rental agreements, customer support, billing, and operational records.
Payment Information
When you make payments for vehicle rentals, deposits, or other charges, we may collect limited payment-related information.
Payment methods currently accepted may include:
- UPI
- Cash
We do not intentionally store sensitive payment credentials such as UPI PINs or banking passwords.
Payment records may be retained for accounting, taxation, dispute resolution, and legal compliance purposes.
Information Collected Automatically
When you visit our website, certain information may automatically be collected, including:
- IP Address
- Browser Type
- Operating System
- Device Type
- Language Preference
- Referral Website
- Pages Visited
- Date and Time of Visit
- Session Duration
- Click Activity
- Website Performance Data
This information helps us improve our website performance and user experience.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Measure website traffic
- Understand visitor behaviour
- Improve website security
- Deliver a better browsing experience
You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.
Google Analytics
Our website uses Google Analytics to better understand how visitors interact with our website.
Google Analytics may collect anonymous information including:
- Pages viewed
- Session duration
- Device information
- Browser information
- Geographic region
- Website interactions
This information helps us improve our services and website performance.
Google Analytics does not identify you personally unless you voluntarily provide your information through our website.
Google Maps
Our website may include Google Maps to help customers locate our pickup location and business address.
When interacting with Google Maps, information may be processed according to Google's own Privacy Policy.
We encourage users to review Google's Privacy Policy before using Google Maps features.
How We Use Your Information
The information collected may be used for purposes including:
- Processing rental bookings
- Customer identity verification
- Preparing rental agreements
- Contacting customers regarding bookings
- Customer support
- Vehicle allocation
- Security deposit management
- Fraud prevention
- Legal compliance
- Improving customer experience
- Website improvement
- Marketing communications (where permitted)
- Responding to enquiries
- Managing complaints
- Internal business analytics
- Record keeping
We only use personal information for legitimate business purposes consistent with this Privacy Policy and applicable laws.
How We Share Your Information
KRB Rentals values your privacy and does not sell, rent, trade, or commercially distribute your personal information to third parties for marketing purposes.
However, we may share your information under the following circumstances where it is necessary to operate our business, comply with legal obligations, or provide our services effectively.
We may disclose your information to:
- Government authorities where required by applicable law.
- Law enforcement agencies upon lawful request.
- Courts or regulatory authorities.
- Professional advisors including auditors, accountants, or legal consultants.
- Technology service providers supporting our website and business operations.
- Payment service providers involved in processing your transactions.
- Insurance providers when required in relation to rental incidents.
- Vehicle recovery or roadside assistance partners, if applicable.
- Third-party vendors providing business support services.
Any third party receiving your information is expected to maintain appropriate confidentiality and security measures.
Third-Party Services
Our website and business operations may use services provided by trusted third parties.
These services may include, but are not limited to:
- Google Analytics
- Google Maps
- Google Search Console
- Google Workspace Services
- Gmail
- WhatsApp Business
- UPI Payment Platforms
- Cloud Storage Providers
- Web Hosting Providers
- Domain Registration Services
Each third-party service operates under its own privacy practices. We encourage users to review the respective privacy policies of those providers before using their services.
KRB Rentals is not responsible for the privacy practices of third-party websites, applications, or services.
WhatsApp Communication
Customers may communicate with KRB Rentals through WhatsApp for:
- Booking enquiries
- Vehicle availability
- Rental support
- Document submission
- Payment confirmation
- Customer assistance
Messages, photographs, shared documents, and communication history may be retained for customer support, verification, dispute resolution, and business record purposes.
WhatsApp communications are also subject to WhatsApp's own Privacy Policy.
Email Communication
When you contact us through email, we may retain:
- Your email address
- Subject line
- Message content
- Attachments
- Communication history
This information helps us provide customer support, resolve disputes, improve our services, and maintain business records.
Phone Call Records
Calls made to or received from KRB Rentals may be documented for:
- Customer support
- Booking confirmation
- Complaint handling
- Quality assurance
- Fraud prevention
- Internal training purposes
Where legally required, call recording will only be conducted in accordance with applicable laws.
Security Deposit Information
Certain rental plans may require customers to pay a refundable Security Deposit.
The Security Deposit may be used for purposes including:
- Vehicle damage assessment
- Outstanding rental charges
- Traffic violations attributable to the renter
- Missing accessories
- Contract violations
- Other liabilities arising under the rental agreement
If no outstanding liabilities exist and the vehicle is returned according to the agreed rental terms, the Security Deposit will generally be refunded in accordance with KRB Rentals' Refund Policy.
Fraud Prevention
To protect our customers, vehicles, and business operations, we may use personal information for fraud detection and prevention.
We may verify:
- Customer identity
- Driving licence validity
- Rental history
- Duplicate bookings
- Suspicious payment activity
- Identity inconsistencies
- Document authenticity
Where fraudulent activity is suspected, KRB Rentals reserves the right to refuse service, suspend bookings, cancel reservations, or report the matter to appropriate authorities.
Data Security
Protecting customer information is one of our highest priorities.
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Unauthorized disclosure
- Loss of data
- Theft
- Misuse
- Alteration
- Destruction
Examples of our security practices may include:
- Password-protected systems
- Secure business devices
- Limited employee access
- Internal confidentiality procedures
- Secure storage of customer documents
- Regular monitoring of website performance
Although we strive to protect your information using commercially reasonable measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain customer information only for as long as reasonably necessary to:
- Complete rental transactions
- Maintain business records
- Resolve disputes
- Process refunds
- Meet legal obligations
- Prevent fraud
- Comply with taxation and accounting requirements
- Improve customer service
After information is no longer required, it may be securely deleted, anonymized, or archived in accordance with applicable legal requirements.
Cookies Policy
Our website may use cookies and similar technologies to improve user experience.
Cookies may help us:
- Recognize returning visitors
- Save browsing preferences
- Improve website performance
- Analyze visitor behavior
- Maintain website security
- Measure marketing effectiveness
Cookies generally do not contain personally identifiable information unless voluntarily provided by the user.
Users may disable cookies through their browser settings; however, certain website functions may become unavailable.
Website Analytics
KRB Rentals uses website analytics tools to better understand customer interaction with our website.
Analytics may include information such as:
- Number of visitors
- Most visited pages
- Time spent on website
- Device type
- Browser type
- Geographic location (approximate)
- Traffic sources
- User engagement
This information is used solely to improve website performance, customer experience, and business decision-making.
Marketing Communications
With your consent, KRB Rentals may send information regarding:
- New rental plans
- Promotional offers
- Seasonal discounts
- Business updates
- Service announcements
- Important customer notifications
You may unsubscribe from promotional communications at any time by contacting us or following the unsubscribe instructions included in applicable communications.
Please note that even if you opt out of promotional messages, we may continue sending essential service-related communications regarding your bookings, rentals, payments, refunds, or legal obligations.
Your Privacy Rights
KRB Rentals believes that every customer has the right to know how their personal information is collected and used.
Subject to applicable laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Update your personal details.
- Request deletion of personal information where legally permissible.
- Withdraw consent for certain types of data processing.
- Request clarification regarding how your information is used.
- Object to certain processing activities where permitted by law.
Please note that some requests may not be fulfilled if retaining the information is necessary for legal compliance, fraud prevention, contractual obligations, taxation, dispute resolution, or legitimate business purposes.
To exercise any of these rights, you may contact us using the contact details provided at the end of this Privacy Policy.
Accuracy of Information
Customers are responsible for ensuring that all information submitted to KRB Rentals is accurate, complete, and up to date.
Providing false, misleading, forged, or incomplete information may result in:
- Cancellation of bookings
- Suspension of rental services
- Refusal of future rentals
- Forfeiture of applicable deposits, where permitted under the rental agreement
- Reporting to the appropriate authorities where required by law
Customer Responsibilities
When using our services, customers agree to:
- Provide genuine identification documents.
- Submit accurate contact information.
- Maintain the confidentiality of their communications with KRB Rentals.
- Inform us promptly of any changes to their contact information.
- Use our website and services only for lawful purposes.
- Comply with all applicable traffic laws and rental terms while using our vehicles.
Customers remain responsible for the information they voluntarily provide to us.
Children's Privacy
KRB Rentals does not knowingly provide rental services to individuals below the age of 18 years.
We do not intentionally collect personal information from children or minors.
If we become aware that personal information has been submitted by a person under the age of 18 without appropriate legal authorization, we will take reasonable steps to remove such information from our records, unless retention is required by law.
Parents or legal guardians who believe that a minor has submitted personal information to KRB Rentals may contact us for assistance.
International Visitors
Our website may be accessed from countries outside India.
However, KRB Rentals operates primarily in India, and our services are intended for customers within India.
If you access our website from another country, you acknowledge that your information may be transferred to, stored, and processed in India in accordance with this Privacy Policy and applicable Indian laws.
Data Retention
KRB Rentals retains customer information only for as long as reasonably necessary to:
- Manage rental bookings.
- Verify customer identity.
- Maintain rental records.
- Process payments.
- Handle refundable security deposits.
- Resolve customer disputes.
- Respond to legal requests.
- Prevent fraud.
- Comply with taxation, accounting, and regulatory obligations.
When information is no longer required, it may be securely deleted, anonymized, or archived in accordance with applicable legal requirements.
Website Availability
While we strive to keep our website available at all times, we do not guarantee uninterrupted access.
Our website may occasionally become unavailable due to:
- Scheduled maintenance
- Technical upgrades
- Internet connectivity issues
- Server failures
- Third-party service interruptions
- Events beyond our reasonable control
KRB Rentals shall not be responsible for any loss resulting from temporary website unavailability.
External Links
Our website may contain links to third-party websites, applications, or online services for customer convenience.
These websites operate independently of KRB Rentals.
We are not responsible for:
- Their content
- Their security
- Their privacy practices
- Their products or services
- Their availability
Users should review the privacy policies of any third-party website they visit.
Intellectual Property
All content available on the KRB Rentals website, including but not limited to:
- Logos
- Business name
- Text
- Images
- Graphics
- Icons
- Website design
- Layout
- Content structure
is the property of KRB Rentals or its licensors unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or republished without prior written permission, except as permitted under applicable law.
Limitation of Liability
While KRB Rentals takes reasonable steps to protect customer information, we cannot guarantee that electronic communications, internet transmissions, or data storage systems will always be completely secure.
To the maximum extent permitted by applicable law, KRB Rentals shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
- Unauthorized access to personal information
- Cyberattacks
- Internet failures
- Third-party service interruptions
- User negligence
- Force majeure events
- Circumstances beyond our reasonable control
Nothing in this Privacy Policy limits any rights that cannot legally be excluded under applicable law.
Compliance with Applicable Laws
KRB Rentals is committed to complying with applicable laws governing privacy, electronic communications, consumer protection, and information security in India.
Where required, we may cooperate with:
- Courts
- Government agencies
- Law enforcement authorities
- Regulatory bodies
for lawful investigations, legal proceedings, or compliance obligations.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, unless otherwise required by applicable law.
Consent
By accessing our website or using any of our services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue the use of our website and services.
Changes to This Privacy Policy
KRB Rentals may update, revise, or modify this Privacy Policy from time to time in order to:
- Reflect changes in our services
- Introduce new website features
- Improve customer protection
- Comply with changes in applicable laws
- Enhance our privacy and security practices
- Respond to technological developments
Whenever significant changes are made, the updated Privacy Policy will be published on our website along with a revised Effective Date.
Your continued use of our website or rental services after any updates become effective constitutes your acceptance of the revised Privacy Policy.
We encourage all customers to review this page periodically to stay informed about how their information is collected, used, and protected.
Customer Communication
KRB Rentals may communicate with you through various channels, including:
- Phone calls
- SMS (where applicable)
- Website notifications
- Customer support messages
These communications may relate to:
- Booking confirmations
- Rental reminders
- Security deposit updates
- Vehicle return reminders
- Service announcements
- Payment confirmations
- Customer support
- Important legal or policy updates
Even if you choose not to receive promotional communications, we may continue sending essential service-related communications necessary for your rental or legal obligations.
Grievance Redressal
If you have any concerns regarding your personal information, privacy rights, or the handling of your data, we encourage you to contact us first so that we can work toward a prompt and fair resolution.
You may contact us regarding:
- Personal information requests
- Data correction
- Privacy concerns
- Complaints
- Refund-related communication
- Security issues
- Suspected misuse of personal information
We will make reasonable efforts to respond within a reasonable period, subject to the nature and complexity of the request.
Data Correction Requests
If you believe that any personal information held by KRB Rentals is inaccurate, outdated, or incomplete, you may request that we update or correct it.
To protect your privacy, we may ask you to verify your identity before processing such requests.
We reserve the right to decline requests where:
- The request is fraudulent.
- Identity cannot be verified.
- Applicable law requires retention of the information.
- The requested change would result in inaccurate records.
- The request would interfere with ongoing legal or contractual obligations.
Account and Booking Records
Where applicable, KRB Rentals may maintain records relating to:
- Rental bookings
- Customer verification
- Vehicle allocation
- Payment history
- Refund processing
- Security deposits
- Customer communications
- Complaints and support interactions
These records help us maintain accurate business operations, improve customer service, resolve disputes, and comply with legal obligations.
Force Majeure
KRB Rentals shall not be responsible for delays, interruptions, or failures in performing its obligations where such events are beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fire
- Government restrictions
- Pandemic or epidemic situations
- Internet outages
- Power failures
- Cybersecurity incidents
- Civil disturbances
- Labour disputes
- Acts of war
- Other unforeseen events
Severability
If any provision of this Privacy Policy is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted to the extent necessary to make it enforceable, or, if not possible, shall be deemed severed from the remaining provisions.
The remainder of this Privacy Policy shall continue in full force and effect.
No Waiver
Failure by KRB Rentals to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or of any other rights available under applicable law.
Entire Privacy Policy
This Privacy Policy represents the complete privacy statement of KRB Rentals relating to the collection, use, storage, sharing, and protection of personal information through our website and rental services.
Where additional policies are published—such as our Terms & Conditions, Refund & Cancellation Policy, or other service-specific policies—those documents should be read together with this Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
KRB Rentals
Website: https://www.krbrentals.in/
Email: support.krbrentals@gmail.com
Your Trust Matters
At KRB Rentals, we understand that your personal information is important. We are committed to handling it responsibly, securely, and transparently while continuously improving our services and protecting your privacy.
Thank you for choosing KRB Rentals.
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